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Legal Disclaimer, Warranty, Terms, Conditions

Legal disclaimer, warranty, terms, conditions

Warranty on the work we perform

Key Cutting – We endeavour to cut replacement keys that will work in your lock. When keys are worn or cut from copies of the original keys there is always a danger that the newly cut key may not work. We can not be held responsible for this issue

If it is our responsibility – 30 days from the completion date

You will require proof of purchase and payment

Warranty on the products we sell

Some of the products we sell are very specialised and must be fitted by qualified professional staff. Failure to comply with instruction or using unqualified staff may lead to injury or death and we can not be held responsible.

Warranties supplied by the manufacture will vary from one supplier to another. These come inside the products packaging or can be found on the suppliers website.

You will require proof of purchase and payment

Warranty will become void if the product is utilised in a use for that it was not designed. An example – Residential door hardware used in Commercial use

As a guide

  • Generally minimum of 1 year but some extend to 10+ years
  • In some cases supplier will supply replacement parts only

Gain of entry

Gain of entry to a product, premises or vehicles must be supported by owner identification and authority to enter as proof we have the authority to enter the product, premises or vehicle. It may be necessary to complete the appropiate documentation.

The need to gain entry to premises or vehicles may result in some consequential damage or scratching to the paint work or structure. We will limit this to the minimum when ever possible.

Under no circumstances will we be held responsible for the consequential damage.


All products must be returned complete and in the original packing together with invoice and receipt.

If it should be damaged by you or a third party the product can not be returned.

Returns of specialised products specifically designed or manufactured for you can not be returned.

Returns will not be accepted after 30 days.

You will require proof of purchase and payment.

Website Information

The information on this website has been compiled from various sources whilst we endeavour to keep the information up to date and correct we make no representation or warranties of any kind express or implied about the information on the website.